Privacy Policy

Who we are

Full Set Media is based in the United Kingdom. This website is operated by Full Set Media.
If you have any questions about this policy or how we handle personal data, contact: contact@fullsetmedia.com

What personal data we collect

When you contact us by email

Your name (if provided)
Your email address
Your phone number (if included in your email signature or message)
The contents of your message and any attachments you send

When you browse this website
Like most websites, our hosting platform and service providers may process basic technical information such as IP address, device type, browser type, and pages visited for security, performance, and to deliver the site.

How and why we use your personal data

We use personal data to:

Respond to enquiries and communicate with you about potential work
Prepare quotes and proposals
Deliver services, if you become a client
Keep basic business records, including finance and tax records where required

Lawful bases for processing

We rely on the following lawful bases under UK GDPR:

Legitimate interests: responding to enquiries and running our business
Contract: delivering services when you engage us
Legal obligation: keeping records we are required to keep (for example, accounting and tax)

The ICO explains you must provide this kind of privacy information when you collect personal data.

Cookies and analytics

We use Google Sites to publish this website. Some cookies or similar technologies may be used by the platform to deliver the service and protect it.

Analytics
At the time of writing, we do not knowingly use Google Analytics on this site. If we enable analytics in the future, we will update this policy and, where required, request consent for any non essential cookies used for analytics.

The ICO’s guidance explains that non essential cookies (including analytics cookies) require consent.

Who we share data with

We may share personal data with trusted service providers who help us operate our website and business systems, such as:

Google (Google Sites and Google Workspace for email and file storage)

We do not sell personal data.

International data transfers

Some of our service providers may process data outside the UK. Where this happens, we rely on appropriate safeguards provided by the service provider.

How long we keep your data

Enquiries: we typically keep email correspondence for up to 12 months after our last interaction, unless we need to keep it longer for a legitimate business reason.
Client and financial records: we keep records for as long as required for business and legal purposes (often up to 6 years for tax and accounting).

If you prefer, you can request deletion of enquiry correspondence, unless we must retain it for legal reasons.

Your rights

You have rights under UK GDPR, including the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability in certain situations

To exercise your rights, email: contact@fullsetmedia.com

Complaints

If you are not happy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ICO).

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